In this section of the website you'll find an answer to the common questions regarding your car rental. Please do not hesitate to contact our call center by phone at number +39 (0)79 232318 or by e-mail in case of any other doubt.
While it is possible, on the website, to pay even with so-called prepaid credit cards (es. Visa Electron), at the time of the pick up of the car it is mandatory to have a valid credit card (with numbers on relief) in the name of the main driver issued by one of the main credit card companies (ex. Visa / American Express / Diners / MasterCard). This is needed as warranty for the rental itself. When the vehicle is rented to you, the renter authorizes (but not cashes) the cautional deposit. This deposit is unblocked at the end of the rental period or, in case of damages or theft of the vehicle, cashed in measure of the amounts stated in the rental agreement.
At present our suppliers do not allow to pay the deposit in a different way than authorizing it on the main driver's credit card. Cash, checks and debit card (i.e. Visa Electron) won't be accepted.
The amount asked for at the time of the request of availability of a vehicle is only authorized on your credit car and subsequently - if the vehicle is available - cashed. In contrary case the amount is immediately re-accredited on your card. A request is generally answered within 24 hours.
The rental conditions in force in the chosen location are visible in the page of the confirmation of the reservation, next to the page of the vehicle choice. They are not available before, because in the same location there could be different suppliers with different rental conditions and the system chooses from time to time those to use.
Insurances with deductible are a particular type of coverage in which responsibility partially falls over the driver. The deductible is the sum for which you will be responsible in case of damage or theft of the vehicle. If, for example, the damage deductible is of 800 EUR and the vehicle is damaged for 1000 EUR, you'll be responsible only for the 800 EUR of the deductible, while the rest will be paied by the insurance company. Otherwise, if the damage is of 200 EUR, you will pay only 200 EUR. It is generally possible, in our locations, to subscribe Full Coverage Insurances (SCDW or SuperKASCO) that, for a daily fee, will reduce your responsibility to nil. For further information please see the local rental conditions.
Apart from the case when you are offered the possibility to pay the entire rental cost in advance, theinvoice of Rent.it only refers to the amount you pay directly on the website. In this case the rental invoice will be issued by the company supplying the vehicle for rental and that is specifed in the reservation voucher.
Although the rental company endeavours to deliver the vehicle requested by the client, the model can not always be guaranteed. In the case that a requested model is not available, another vehicle of the same or of a superior category will be delivered.
The address of the rental location is indicated in the voucher that is sent to you after the reservation. The telephone number is indicated as well.